These Terms & Conditions ("Terms") govern your access to and use of the Esight Solutions website, as well as your engagement with Esight Solutions for software development, website design, mobile applications, eCommerce solutions, ERP and CRM systems, AI automation, WhatsApp automation, digital marketing, consulting, maintenance, and related technology services.
By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
Esight Solutions provides digital technology and business solutions, including:
The exact services provided to a client will be determined by the applicable proposal, quotation, statement of work ("SOW"), service agreement, purchase order, or other written agreement between Esight Solutions and the client.
By:
you acknowledge that you have read, understood, and agreed to these Terms.
For project-specific engagements, these Terms should be read together with the applicable proposal, quotation, SOW, SLA, invoice, or service agreement.
If there is a conflict between these Terms and a signed written agreement, the signed agreement will take precedence to the extent of that conflict.
You may use our website for lawful purposes and in accordance with these Terms. You agree not to:
We reserve the right to restrict or terminate access to our website where we reasonably believe that these Terms have been violated.
For paid projects, the scope of work, deliverables, timelines, technology requirements, pricing, milestones, and responsibilities will be defined in the relevant project proposal, quotation, SOW, or service agreement.
Development will be carried out based on the approved requirements, specifications, designs, wireframes, prototypes, and other project documentation. Changes to requirements after approval may require:
Requests that fall outside the agreed project scope may be treated as additional work. Examples include:
Additional work will be undertaken subject to approval of the applicable quotation or change request.
Project timelines are estimated based on the information and resources available at the time of planning. Delivery dates may be affected by:
Where a client delays required approvals, materials, credentials, feedback, or decisions, the project timeline may be adjusted accordingly.
The client agrees to provide all information, materials, access credentials, approvals, and cooperation reasonably required for the successful completion of the project. This may include:
The client is responsible for ensuring that materials supplied to Esight Solutions are accurate and that the client has the necessary rights or permissions to use them.
The client is responsible for reviewing and approving designs, content, functionality, and other project deliverables within the agreed review period.
Once a deliverable has been approved, subsequent changes may be treated as additional work where they fall outside the agreed scope.
Delays in providing feedback or approvals may result in corresponding changes to project schedules and delivery milestones.
Project fees and payment schedules will be specified in the applicable quotation, proposal, invoice, or service agreement. Unless otherwise agreed in writing, project payments may include:
An advance or project initiation payment may be required before work begins.
Payments may be linked to defined project milestones, such as project commencement, design approval, development milestone, beta or staging release, testing, final delivery, or production launch.
Where applicable, final deliverables, source code, production deployment, or transfer of specified intellectual property may be subject to receipt of all outstanding payments.
If an invoice remains unpaid beyond the agreed payment period, Esight Solutions may, after reasonable notice, pause development, suspend support or maintenance, delay delivery, suspend hosting-related services where applicable, or take other reasonable steps permitted under the applicable agreement. Any applicable late-payment charges will be specified in the relevant agreement or invoice.
Unless otherwise stated in a written agreement, project initiation payments or deposits may be non-refundable once resources have been allocated or project work has commenced.
If a client cancels a project after work has started, the client may remain responsible for:
Any refund will be considered in accordance with the applicable project agreement and the work already performed.
Subject to full payment of all applicable fees, ownership of agreed client-specific deliverables created specifically for the project may be transferred to the client as specified in the applicable agreement. This may include, where expressly agreed:
Esight Solutions retains ownership of its pre-existing and independently developed intellectual property, including frameworks, libraries, reusable components, templates, development tools, scripts, internal systems, methodologies, processes, generic code, proprietary technology, and know-how.
Where such materials are incorporated into a client project, the client receives the rights necessary to use the final deliverable, subject to the applicable agreement.
Projects may include open-source software, commercial libraries, APIs, plugins, fonts, stock assets, SDKs, or other third-party components. Such components remain subject to their respective licenses and terms. The client agrees to comply with applicable third-party licensing requirements.
The client retains ownership of materials supplied by the client, including trademarks, logos, photographs, videos, documents, databases, business information, and other proprietary content.
The client grants Esight Solutions permission to use such materials solely as reasonably necessary to provide the contracted services.
The client represents that it has the necessary rights and permissions to provide these materials to Esight Solutions.
Esight Solutions may integrate third-party services into websites, applications, software, and automation systems. Examples may include:
Third-party services are controlled by their respective providers. Esight Solutions is not responsible for:
Where third-party costs are required, those costs may be payable separately by the client unless otherwise agreed.
Where hosting, domain registration, cloud infrastructure, SSL certificates, email services, or other infrastructure services are provided or managed by Esight Solutions, the applicable charges and service terms will be specified separately.
Unless expressly included in an SLA, Esight Solutions does not guarantee uninterrupted availability of third-party hosting, cloud infrastructure, domain registrars, APIs, or external services.
The client remains responsible for renewing client-owned domains, licenses, subscriptions, and third-party accounts unless Esight Solutions has expressly agreed to manage them.
Maintenance and support services are provided according to the applicable maintenance agreement or SLA. Support may include:
New functionality, major redesigns, new integrations, or significant changes may be treated as separate development work.
Unless specifically agreed, maintenance and support do not guarantee that all third-party services or integrations will remain available indefinitely.
Where Esight Solutions provides digital marketing services, campaign performance may depend on factors outside our control, including:
We do not guarantee specific rankings, traffic levels, lead volumes, sales, revenue, or return on investment unless a specific written agreement expressly provides such a guarantee.
AI-powered tools and automation systems may depend on third-party models, APIs, platforms, datasets, or external infrastructure.
AI-generated outputs may not always be accurate, complete, or suitable for a particular purpose. Clients are responsible for reviewing and validating important outputs before relying on them for legal, financial, medical, operational, or other consequential decisions.
Esight Solutions does not guarantee that AI or automated systems will always produce error-free results.
We make reasonable efforts to maintain accurate and up-to-date information on our website. However, website content may contain errors, omissions, outdated information, or typographical mistakes.
Information published on the website is provided for general informational purposes and should not be considered a binding quotation, guarantee, professional advice, or contractual commitment unless expressly stated otherwise.
Unless otherwise stated, the content and materials available on the Esight Solutions website are owned by or licensed to Esight Solutions. This may include:
You may not reproduce, modify, distribute, publish, sell, license, or commercially exploit our website content without prior written permission. Third-party trademarks and logos remain the property of their respective owners.
Where permitted by the applicable client agreement, Esight Solutions may display completed projects, client names, trademarks, screenshots, or project descriptions in its portfolio, marketing materials, presentations, or website.
If a client requires confidentiality or prohibits public portfolio use, such restrictions should be expressly agreed in writing.
Both parties may receive confidential information during a project. Each party agrees to use reasonable measures to protect confidential information and not disclose it to unauthorised third parties except where:
Where a separate Non-Disclosure Agreement ("NDA") exists, the NDA will govern confidentiality obligations to the extent of any conflict.
Your use of the Esight Solutions website and our processing of personal information are governed by our Privacy Policy.
By using our website or submitting information to us, you acknowledge that you have reviewed our Privacy Policy.
Our website may contain links to third-party websites, applications, social media platforms, or services. These links are provided for convenience.
Esight Solutions does not control or guarantee the availability, accuracy, security, or privacy practices of third-party websites. Your use of third-party services is subject to their own terms and policies.
To the maximum extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis unless otherwise expressly stated in a written agreement. We do not guarantee that:
To the maximum extent permitted by applicable law, Esight Solutions will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of our website or services. This may include, without limitation:
Loss of profits, loss of revenue, loss of business opportunities, loss of anticipated savings, loss of goodwill, business interruption, data loss, or losses arising from third-party service interruptions.
To the maximum extent permitted by law, Esight Solutions' total aggregate liability relating to a specific project will not exceed the total fees actually paid to Esight Solutions for that specific project or service during the applicable engagement period.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.
To the extent permitted by applicable law, the client agrees to indemnify and hold Esight Solutions and its employees, representatives, and service providers harmless from claims, losses, damages, liabilities, costs, or expenses arising from:
Esight Solutions may suspend or terminate services where reasonably necessary due to:
Termination does not automatically release either party from payment obligations or other obligations that accrued before termination.
Neither party will be responsible for delays or failure to perform obligations caused by circumstances beyond reasonable control. Such circumstances may include:
The affected party should make reasonable efforts to notify the other party and resume performance when reasonably possible.
These Terms shall be governed by and interpreted in accordance with the laws of India. Subject to applicable law and any written agreement between the parties, disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the competent courts in Kerala, India.
Where the parties have entered into a separate agreement containing an arbitration or dispute-resolution mechanism, that agreement will apply.
Esight Solutions may update these Terms from time to time to reflect changes to our services, website, business practices, technology, or applicable legal requirements. The updated version will be published on this page with a revised "Last Updated" date.
Your continued use of our website or services after an update constitutes acceptance of the revised Terms, to the extent permitted by applicable law.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the minimum extent necessary, while the remaining provisions will continue to apply.
These Terms, together with any applicable proposal, quotation, SOW, SLA, invoice, NDA, or signed service agreement, constitute the agreement governing the relevant services.
No provision of these Terms is intended to override a specific written agreement entered into between Esight Solutions and a client unless expressly stated.
For questions regarding these Terms, contracts, payments, services, or legal matters, please contact us.
2nd Floor, Priyam Arcade, T.B. Road, Angamaly, PIN: 683572, Kerala, India.
General Enquiry: +91 90489 99135 | Sales Enquiry: +91 70344 88433 | HR Enquiry: +91 98463 73702
Umm Hurair 2 – Dubai Healthcare City, Dubai, United Arab Emirates.
Phone: +971 50 274 7355 | Email: info@esight.ae
By accessing the Esight Solutions website, requesting our services, approving a proposal, or engaging us for a project, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.